At Ayurventa, we want you to have a positive shopping experience. Since our products are consumable food products, we follow specific guidelines for returns, replacements, and refunds to maintain product quality and safety.

1. Returns

For hygiene, safety, and quality reasons, opened or used food products cannot be returned.

We may accept a return request for an unopened product if it meets our return conditions and the request is made within the applicable return period.

The product must:

• Be unused and unopened
• Be in its original packaging
• Have all original labels and seals intact
• Be in resalable condition
• Include the relevant order details

2. Damaged Products

If your Ayurventa product arrives damaged, please contact us as soon as possible after delivery.

To help us resolve the issue, please provide:

• Order number
• Clear photographs of the shipping package
• Clear photographs of the damaged product
• Description of the damage

After reviewing the information, we may offer a replacement or refund, depending on the circumstances.

3. Incorrect Product

If you receive a product that is different from the product you ordered, please contact us promptly.

After verification, we may arrange a replacement or provide an appropriate refund.

Please do not open or use the incorrect product before contacting us.

4. Refund Eligibility

A refund may be considered in circumstances such as:

• A damaged product received during delivery
• An incorrect product being delivered
• An order being cancelled before processing, where applicable
• Other circumstances approved by Ayurventa

Refund eligibility is subject to our review and applicable laws.

5. Non-Returnable Products

The following products generally cannot be returned:

• Opened Moringa Powder
• Used products
• Products with broken or removed seals
• Products damaged after delivery due to improper handling or storage
• Products returned without prior approval

Because Moringa Powder is a consumable product, we cannot accept returns simply because you have changed your mind after opening the package.

6. Refund Process

Once your return or refund request has been reviewed and approved, we will initiate the applicable refund.

The refund will generally be processed through the original payment method where possible.

The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

7. Shipping Charges

Original shipping charges may not be refundable unless the refund is related to an error on our part, a damaged product, or another circumstance where a refund of shipping charges is required by applicable law.

If a return is approved, we will provide instructions regarding the return shipment.

8. Order Cancellation

If you need to cancel your order, please contact us as soon as possible after placing the order.

Cancellation may not be possible once the order has been processed or dispatched.

If an eligible cancellation is approved, the applicable refund will be processed according to our refund procedure.

9. Wrong or Incomplete Delivery Address

Customers are responsible for providing accurate shipping information during checkout.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional delivery charges may apply for reshipping where available.

10. How to Request a Return or Refund

To request a return, replacement, or refund, contact us at:

Email: info@ayurventa.com

Please include:

Subject: Return / Refund Request – [Order Number]

And provide:

• Your name
• Order number
• Product name
• Date of purchase
• Reason for the request
• Photos or videos, where relevant

Our team will review the request and contact you with the next steps.

11. Product Storage & Handling

After receiving your product, please follow the storage and usage instructions provided on the product packaging.

Ayurventa may not be responsible for product issues resulting from improper storage, exposure to moisture, heat, contamination, or incorrect handling after delivery.

12. Exchanges & Replacements

Where appropriate, Ayurventa may provide a replacement instead of a refund, particularly when an incorrect or damaged product has been delivered.

Replacement availability will depend on product stock.

13. Policy Updates

Ayurventa may update this Return & Refund Policy from time to time.

Any changes will be published on this page with an updated Last Updated date.

14. Contact Us

For questions regarding returns, refunds, replacements, or cancellations, please contact:

Ayurventa
Email: manager@ayurventa.com

We are committed to reviewing genuine concerns fairly and helping resolve eligible issues as quickly as reasonably possible.