At Ayurventa, we aim to make your shopping experience simple and convenient. We carefully pack every order and work with reliable delivery partners to ensure your product reaches you safely.

1. Order Processing

Orders are generally processed within 1–2 business days after successful payment confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been shipped, you will receive the available shipping or tracking information through your registered email or contact details.

2. Delivery Time

We generally aim to deliver orders within 4–5 business days after dispatch.

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

Estimated delivery: 4–5 business days

Please note that the estimated delivery period is not a guaranteed delivery date.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

From time to time, Ayurventa may offer free shipping promotions or free shipping on qualifying orders.

4. Delivery Areas

We currently deliver to locations supported by our available shipping partners.

If delivery is not available to your location, the order may not be accepted or may be cancelled and refunded where applicable.

5. Tracking Your Order

Where tracking is available, tracking details will be shared with you after your order has been dispatched.

You can use the tracking information provided to check the current status of your shipment.

Please allow some time for tracking information to become active after dispatch.

6. Delayed Deliveries

Although we aim to deliver orders within 4–5 business days, occasional delays may occur because of:

• Courier delays
• Weather conditions
• Public holidays
• Incorrect or incomplete address details
• Remote delivery locations
• High order volumes
• Unforeseen logistical circumstances

If your order is significantly delayed, please contact us so we can assist you.

7. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information during checkout.

Ayurventa is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible after placing your order.

8. Damaged Package

If your package appears damaged when delivered, we recommend taking photographs of the package before opening it.

If the product inside is damaged, please contact us promptly with:

• Your order number
• Photographs of the package
• Photographs of the damaged product
• A brief description of the issue

Our team will review the request and assist according to our applicable Return & Refund Policy.

9. Missing or Lost Orders

If your order does not arrive within the expected delivery period or tracking indicates an unusual issue, please contact us.

We will work with the relevant delivery partner to investigate the shipment and provide appropriate assistance.

10. Contact Us

For questions regarding shipping or your order, please contact:

Ayurventa
Email: manager@ayurventa.com

We will be happy to assist you with your shipping enquiry.